© 2018 by Timberline Training

Matthew Melinkovich            307-567-8171

Customer Interaction

 

Course Goal: To help your team understand the true value of a customer and how to correctly interact with them.  This course teaches the importance of customer service, how to think in a customer centric way, good customer service techniques and how to develop a high standard of service. 

 

Course Description:  Each and every business needs repeat and loyal customers to thrive.  This means that all team members need to be able to interact with customers at the highest standard of service.  Learn why customer service is so important, how to communicate effectively, think in a customer centric way, good customer service techniques, and how to develop a high standard of service.  This course will also teach how to connect with the customer and establish a relationship that will last for more than one sale.  This course will help all levels of employees understand and identify the true benefits of excellent customer service.     

 

 Course Agenda:
 

  1. Why customer service is important

  2. Identify the benefits of great customer service

  3. How to develop a customer centric attitude

  4. How to determine the needs of the customer

  5. How to communicate effectively to the customer

  6. How to lead the customer

  7. How really put the serve in to service

  8. Determine the problem and successfully deliver the promise and the proof.

  9. Develop and improve personal innovation skills

  10. Learn how to deal with an upset customer

  11. Develop a plan to increase your standard of service